how can we help you?

When you speak to a doctor about your health concerns through an audio/video/ chat, it is known as an online doctor consultation or online medical consultation. This is a good alternative for times when you cannot visit a doctor physically at the clinic or hospital. An online doctor consultation works the same way as a physical consultation where you get a doctors note after the consultation is complete. Some of the benefits of an online medical consultation at Apollo 24/7 are that you can consult a doctor at the convenience of your home and can order the prescribed medicines by using the Order Medicines option.

You can book an online consultation either on the website or mobile app of Apollo 24/7 in two ways.

• Click on the ‘Find a Doctor’ button on the homepage of the website/app, select a specialty or type the name of the doctor directly. Once you select a doctor, you can click on the “Consult Now’ button to start the online consultation.

• If you're looking for a doctor based on your symptoms, you may start by going to the homepage of the website/app. Then click on the ‘Track Symptoms’ tab, search for your symptoms or select a few of them based on your health condition. Click ‘Show Doctors’, select a doctor and click on the ‘Consult Now’ button to start the online consultation.

No. We do not recommend or provide online consultations for emergencies. However, our emergency medical services are available round-the-clock which can be accessed by calling 1066 or clicking the ‘Emergency’ tab on the homepage of our website/app.

This may happen due to poor internet connectivity or due to some technical glitch. In such cases, please check your internet connection and if the issue persists, please email us at helpdesk@apollo247.com with the screenshot of the error and we will get this checked from our end.

Online doctor consultation at Apollo 24/7 starts at Rs.200. The consultation fee will vary based on the doctor, the specialty, years of experience of the doctor, any discounts or promotion applied, etc.

Online consultations are prepaid and the payment can be made by either of the given ways – Paytm, Debit/Credit Card, and Netbanking. For offline consultations, you will need to make a partial payment online and the rest can be paid to the doctor at the hospital/clinic.

Yes. If you cancel the online consultation, the refund for the same will reflect in your account within 5 to 7 working days.

A doctor who has done a specialization/training in a specific area of medicine after completing his/her M.B.B.S degree is known as a specialist doctor. He/she can treat complex health issues which a primary doctor may be unable to.

If your health concern is complex and your physician feels that it needs the attention of a specialised doctor, you will be referred to one. You can also consult a specialist doctor if you aren’t satisfied with the treatment/results of your primary doctor, you are struggling with a condition that is not improving, you have been diagnosed with a complex chronic condition, etc.

A specialist doctor is trained to treat complex health conditions which your primary doctor may not be able to. Hence, if you are diagnosed with a complex chronic condition, it is best that you consult a specialist doctor. However, for other normal and generic health conditions, you can visit a primary doctor.

To book an online appointment with a specialist doctor, you can select the speciality from the displayed list or type in the name of the speciality. Once you select the speciality, you will be shown a list of doctors and their availability. If you wish to book an online appointment for a later time, you can choose the doctors that have ‘Consult Tomorrow’ or ‘Consult in 2 days’, ‘Consult in 3 days,’ etc. You can also choose the ‘Schedule for Later’ option after selecting the doctor and clicking on the ‘Consult Now’ button.

Once you book an online consultation on our app, you will get 15 minutes to speak to the doctor. This window can, however, change according to your health condition and the number of queries you have.

To book a follow-up session with the same doctor, select the ‘Active Appointments’ tab on the home page or ‘Appointments’ tab on the bottom menu bar of the app. After that, you can click on the ‘Schedule A Follow-Up’ button to book a follow-up consultation. Alternatively, you can also go to ‘Health Records’ section on the app, select ‘Consults & Rx’, select the appointment card and click on the ‘Schedule A Follow-Up’ button.

To know if your online consultation is covered in your health insurance policy, you will need to get in touch with your insurance provider. They will be able to guide you on the same.

If your audio/video call gets disconnected during the online consultation, you would receive another call within a few minutes provided your internet connection is stable.

After you've booked an online consultation, you can go to the ‘Appointments’ tab, select the ‘Active Appointments’ tab and click on the appointment card. Then click on the ‘Prepare for Consult’ tab. You will be directed to a chat window. Fill in the required details, and you're all set to be consulted by a doctor at your selected time.

Though a rarity, this may happen sometimes if your doctor is busy but there is no need to worry. Your appointment will get rescheduled automatically for the next available slot.

If for some reasons, you are unsatisfied with the quality of the consultation, you can claim for a refund by emailing us at helpdesk@apollo247.com.

If you've missed a call from the doctor, you can go to the chat window and request a call by simply chatting with the doctor. In case the doctor is unavailable, you can reschedule the consultation. If you aren't happy with the date and timings, you can email us at helpdesk@apollo247.com, and we'll get back to you in no time with a better solution.